Sekcja FAQ
Pytania i odpowiedzi
We primarily offer stainless steel in grades AISI 304, AISI 316, AISI 316 Ti and Duplex. At the client's request, we can also supply other grades, including heat-resistant or acid-resistant steel.
Yes, we do accept custom orders, including for products with non-standard dimensions or lengths – subject to material availability and technical feasibility.
Yes, at the customer's request, we attach a declaration of conformity, and for steel products – 3.1 certificates accordingly to EN 10204 standard.
We have a number of standard products available from stock. The lead time for custom orders is typically 2 to 7 working days.
Yes, we ship throughout the entire European Union. Delivery terms and costs are determined individually.
We accept traditional bank transfers, cash on delivery, and – for regular customers – Payment terms extended to 60 days.
Certainly! Our sales and technical team will be happy to advise and help you choose the right solution for your application.
Yes, we allow personal collection from our warehouse by appointment.
Yes, for wholesale orders, we prepare individual quotes and offer discounts.
Our products come from both EU countries and outside the EU, including Asia. We only work with tried-and-tested suppliers who meet European quality standards. At the customer's request, we can indicate the country of origin of a specific product and provide the relevant documentation.
We invite you to contact us by phone, email, or via the form on our website. You can find all contact details in the tab „Contact”. Our team responds to enquiries during office hours., usually within 20 minutes.
Yes, we provide technical support and advice even after purchase. If you have questions about assembly, usage, or product documentation Contact us.
Returns or exchanges are possible for standard products that show no signs of use, in accordance with the applicable regulations. Products made to special order are not eligible for return unless they are faulty. Details are available at General Terms and Conditions of Sale
Of course – we prepare offers in a format convenient for the client, including PDF love Excel, with a full breakdown of products, prices and commercial terms.
Yes, if you are a business client, please visit our platform: b2b.cromostal.pl, where you can place orders directly online – 24/7. For individual customers, please visit our official store. www.nierdzewna.com.